Lucenta Website Statements

Accessibility Statement and Cookies Statement

Drafted for Lucenta's UK business website and aligned with its Privacy Policy, Terms and Conditions and website caveats.

Accessibility Statement

Last updated: 14 September 2026

Our commitment

Lucenta is committed to making its website and online services accessible and usable by as many people as reasonably possible, including people with disabilities and users of assistive technologies.

We aim to design and maintain our website with recognised accessibility good practice in mind, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably practicable.

Using this website

We aim to support users who need to:

• zoom or enlarge text without losing access to important content;
• navigate the website using a keyboard;
• use common screen readers and assistive technologies;
• adjust browser or device accessibility settings; and
• access content presented in clear, readable language and with appropriate structure.

Known limitations

We continue to review the accessibility of our website and software. Some third-party content, external websites, documents or services that we link to may not meet the same accessibility standards and are outside Lucenta's control.

In particular, Lucenta may link users to UK government, public-sector and procurement websites containing original tender notices and supporting documents. Accessibility of those external websites and documents is the responsibility of the relevant third-party provider.

Feedback and assistance

If you experience difficulty accessing any part of the Lucenta website or need information in a different format, please contact us. We will consider reasonable requests and will aim to provide an accessible alternative where practicable.

Lucenta IQ Ltd is a company registered in England and Wales under company number 17452456. Registered office: First Floor, Woburn Court, 2 Railton Road, Woburn Road Industrial Estate, Kempston, Bedfordshire, United Kingdom, MK42 7PN.

Email: info@lucentaiq.com

Improving accessibility

We review our website and services as they develop and aim to address accessibility issues that materially affect users. This statement may be updated as our website, software or accessibility testing changes.

Cookies Statement

Last updated: 14 September 2026

About this statement

This Cookies Statement explains how Lucenta uses cookies and similar technologies on its website and online services. It should be read alongside our Privacy Policy.

What are cookies?

Cookies are small files or pieces of information stored on or accessed from your device when you visit a website. They can help a website operate securely, remember settings and understand how the website is used. Similar technologies may perform comparable functions.

How Lucenta may use cookies

Depending on the features and services in use, Lucenta may use cookies or similar technologies for the following purposes:

• Strictly necessary cookies - required for core website or platform functions, security, authentication, session management or services you request.
• Preference and functionality technologies - used to remember choices or adapt the appearance or functionality of the service.
• Analytics and performance technologies - used to understand how visitors use the website and to improve its performance and usability.
• Third-party technologies - used where a third-party feature or service is integrated into the website, subject to the applicable consent requirements.

Your choices and consent

Where consent is required by applicable UK law, Lucenta will not use the relevant non-essential cookies or similar technologies until you have made an appropriate choice through our cookie controls.

You can accept or reject optional categories through the cookie banner or settings made available on the website. You can also change or withdraw your choices later using those controls where available.

Some cookies and similar technologies may be used without consent where an applicable legal exception applies, for example where they are strictly necessary to provide a service you have requested. Any use of an applicable analytics or preference-related exception will be assessed against current UK requirements.

UK government and procurement websites

Lucenta may provide links to UK government, public-sector and procurement websites so that users can review original tender notices, requirements and supporting documents.

When you follow a link to an external website, that website may use its own cookies or similar technologies. Those technologies are controlled by the relevant third party, not Lucenta, and the third party's own cookie and privacy information will apply.

A normal external link does not mean that Lucenta is obtaining cookie consent on behalf of the government or procurement website. Users should review the cookie choices and notices presented by the external website when they visit it.

Browser controls

Most web browsers allow you to view, delete or block cookies and to control how websites store information on your device. Browser settings are separate from Lucenta's own cookie controls. Blocking some cookies may affect the operation of certain website or platform features.

Third-party services

If Lucenta embeds or integrates a third-party service that places or accesses non-essential cookies on a user's device, we will seek to ensure that the relevant technology is not activated until any consent required by UK law has been obtained.

Simply linking to a third-party website is different from embedding third-party content: cookies used after a user leaves Lucenta and visits the external site are governed by that site's own controls and notices.

Cookie details

The specific cookies and similar technologies used by Lucenta may change as the website and software develop. Where applicable, Lucenta's cookie banner or cookie settings should identify the relevant categories and provide information about their purposes.

Changes to this statement

We may update this Cookies Statement from time to time to reflect changes to our website, technology, service providers or legal requirements. The latest version will be published on our website.

Contact

If you have questions about Lucenta's use of cookies or similar technologies, please contact:

Email: info@lucentaiq.com